Your browser does not support cascading style sheets; this page will not display as expected. If possible, please upgrade to Firefox (based on Mozilla.) Netscape or Opera are other decent browsers. Or, use Microsoft's latest offering.

Michael Newton

3171 Dunkirk Avenue
Coquitlam, BC
V3B 5C5

604 9415034

Objective

I am seeking a position in network administration or in-house technical support that will provide me with the opportunity for advancement and long-term stability, as well as the chance to learn and develop new skills.

Abilities and Experience

• Many years experience deploying and administering Windows NT and 2000 Servers, Workstations, and networks
• Experience with MySQL and Sybase SQL database programming and administration
• Knowledge of Apache and IIS web server configuration and administration under both Unix and Windows
• Proficient in PHP programming
• Adept at writing standards compliant HTML, XHTML, XML, and CSS
• Fluent in all common operating systems including Windows (from 3.1 to XP), BSD Unix, Mac OS, and DOS
• In-depth knowledge of PC hardware configuration and troubleshooting
• Skilled in Visual Basic programming for database and desktop apps
• Full knowledge of Microsoft Office, Adobe Photoshop, internet clients and other common applications
• Familiar with ISO 9002 quality control standards and procedures
• Over a decade of customer service experience

Education and Certifications

BCIT  2004—present

• Computer Systems and Network Fundamentals

Microsoft Certified Systems Administrator  2004

• Windows 2000 Platform

Microsoft Certified Professional  2003—2004

• Installing, Configuring, and Administering Microsoft Windows 2000 Server
• Installing, Configuring, and Administering Microsoft Windows 2000 Professional
• Managing a Microsoft Windows 2000 Network Environment
• Implementing and Administering a Microsoft Windows 2000 Network Infrastructure

CompTIA A+ Certified Technician  2003

• A+ Core Hardware Service Technician
• A+ Operating System Technologies

Superhost  2000

• Customer service and dispute resolution training

Public Service Commission Personnel Psychology Center  2000

• Office Skills Test - scored 60/75

Employment History

Lightspeed Internet, Burnaby  2003—2004

• developed and maintained internal web-based billing software using PHP and MySQL
• assisted the system administrator with server set-up, maintenance, and operation using software such as Qmail, BIND, and Apache running under FreeBSD
• built and maintained the corporate website
• aided in the development and deployment of an Asterisk-based VOIP server
• supported customer networks through on-site visits
• provided technical support to business and residential ISP customers
• diagnosed and resolved networking issues related to ADSL connections, escalating to tier 2 where necessary
• answered billing and sales inquiries when needed

Money Point Ltd., Dublin  2001—2003

• provided software and hardware support via telephone, remote access, and on-site visits to bank cash centres and large retail clients
• wrote and documented Visual Basic software to interface with MS Access and Sybase SQL databases
• prepared software designs, specifications, and documentation
• interfaced with customers and subcontractors to resolve software issues, deploy updates, and provide training
• administered and supported the office Windows NT/2000 LAN
• repaired and maintained PCs, point of sale terminals, and other cash related hardware
• designed MS Access-based office productivity solutions for invoicing and inventory control
• worked with clients to develop disaster recovery plans

Self Employed  1996—2001

• built and upgraded desktop systems
• diagnosed software and hardware problems
• designed small web sites

Envirotest Canada, Maple Ridge  1992—2001

• prepared bank deposits
• completed nightly/weekly financial reports
• scheduled employees' weekly shifts
• trained new employees
• resolved customer concerns
• performed data entry, cash collection, emissions testing

References

References are available upon request

Get
PDF
file